Social Media Manager

Be part of something rewarding, by joining Greater Anglia you’ll be helping our customers get from A to B. With a staff of over 2,500, we operate a busy commuter service from London Liverpool Street to destinations across the east of England.

We have an exciting opportunity for a highly motivated Social Media Manager to join our growing team, based at Romford Rail Operating Centre!

In this role you will manage a team that provides real time information and responds to customer comments and questions via the Greater Anglia and Stansted Express Twitter feeds as well as monitoring other Social Media. This will include posting information about the status of our services, providing updates to customers throughout disruption events, answering questions raised by customers and resolving issues by highlighting them to the relevant areas of the business and tracking results.

You must be able to demonstrate exceptional levels of leadership and customer service and have excellent written communication. You will be managing a team of Social Media Assistants and you will need to demonstrate a proven track record in working flexibly and under pressure. 

The ideal candidate will be also be able to show how they have innovated to drive improvement in a previous role(s). Experience of managing a team and a proven ability to communicate with customers during service disruption and/or experience of a range of social media is desirable.

The successful candidate could also be required to cover shifts as required with a mix of Monday to Friday early/late shifts and weekend working.  

This role offers an excellent opportunity to work in a challenging and high profile customer service environment, as well as offering the successful candidate an opportunity to work within the Anglia Integrated Control Centre and the flexibility to develop a rewarding career.

To succeed in this role, we are looking for people who can bring our four behaviours to life in your everyday work:

·        Genuine … be welcoming, customer-centric and respectful

·        Professional… be solution-oriented, accountable and delivering to promises

·        Proactive … be progressive, innovative and decisive

·        Inclusive … be connected in your thinking, empathetic and promote diversity

Greater Anglia can offer you a great work/ life balance alongside a generous salary. If learning, developing and growing your career is as important as great benefits such as free travel, pension, family discounts, childcare vouchers and cycle to work scheme, then apply now, and see what we can do for you!